As vehicle owners in America, we have a dizzying array of choices when it comes time to changing our oil. We can either opt to do it ourselves and control what filters and oil viscosity go into a car, choose to take the vehicle to the dealer, go to a locally owned repair shop, or swing by an “instant” oil change station. While some drivers may gravitate toward the first three options, an overwhelming amount of Americans still frequent quick oil change shops for a hassle-free experience before they rush back out into the fray.
In today’s busy world, the convenience of a quick ten minute oil change is undeniably appealing, as it offers the consumer almost all of the same services a dealer would, but usually at a fraction of the cost. Oil changes, tune-ups, wiper blade installs, chassis lubrication, and radiator flushes are all obtainable at these establishments, as a team of trained technicians tends to your car’s every need.
To hardcore DIY guys, these shops are like the fast food chains of the auto world — inexpensive, lightning fast, and always in high demand. But like a greasy burger joint, reviews of these companies aren’t always favorable, as customers complain about the use of poor quality parts, the finished job being sub par at best, and customer service being downright discouraging at times, all courtesy of underpaid employees and misaligned management.
After unearthing complaint after complaint, we discovered that not just a few, but almost all of the major oil change shops in America had the equivalent of a one out of five star ranking from both consumers and former employees alike on the Consumer Affairs website. Granted, many of these shops are locally owned and managed, and only remain affiliated with a brand via a name, but if these reviews are indeed correct, then why are millions of Americans still going to these places?
If people aren’t okay with eating cheap food from a restaurant that has crappy reviews, or sleeping in a hotel that has the worst ratings around, why are they fine with handing over the keys to their most expensive possession to a poorly rated business? In order to get some clarification, we called around to see what these big name service stations had to say about this issue, and more importantly, what they planned to do about it. Some of the answers received seemed genuinely outspoken — optimistic, even, while other responses appeared tailor-made to brush off curious journalists with as little effort as possible.
Don’t get us wrong, big business service stations are built around caring for a car owner’s needs, but unfortunately it doesn’t always work out that way in real life. Having said that, our advice remains simple: Take the time and look up reviews of the shop before handing those keys over. After all, cars are an expensive asset, and a very vital one at that, so the last thing any of us needs is our engine locking up because a technician forgot to put enough oil back in the damn thing.
Costa Oil – 10 Minute Change –
Boasting an impressive aggregate 4.8 rating out of 5 stars on most of the major review websites Costa Oil – 10 Minute Oil Change seems to defy the stereotypes layden by the JiffyLubes and Valvolines of the world.
The approach at this particular company is “The most educated customer will always choose us.” Costa Oil – 10 Minute Oil Change will go out of its way to explain basic engine components even if it means losing some ground to the DIY’ers of the world.
You cannot deny the convenience of the facilities, one that DIY’ers cannot replicate.