🛢️ Terms & Conditions of Service

1. 🧾 Acceptance of Terms

By accessing any facility or location branded as Costa Oil – 10 Minute Oil Change and/or by requesting or receiving services from us, you (“Customer,” “You,” “Your”) hereby acknowledge, agree, and consent to be legally bound by the terms, conditions, limitations, waivers, and disclaimers set forth herein (the “Agreement”). Continued use of services constitutes your unconditional assent to this Agreement in its entirety.

If you do not agree to these Terms & Conditions in full and without reservation, you are prohibited from engaging in or receiving any services from Costa Oil and must immediately vacate the premises 🚫.

2. 🛠️ Scope of Services

Costa Oil is a drive-thru, stay-in-your-vehicle oil change service provider ONLY. No additional mechanical, diagnostic, emissions, electrical, drivetrain, transmission, coolant, brake, tire, or suspension work shall be offered, performed, or inferred.

All services are strictly limited to:

  • 🛢️ Draining existing engine oil

  • 🧴 Replacing with new engine oil of specified viscosity and specification

  • 🔧 Replacing the oil filter with an equivalent or manufacturer-specified replacement

  • 📋 Performing a visual, non-invasive multi-point check (not diagnostic in nature)

Under no circumstance shall any service beyond this scope be implied, promised, or performed.

3. 🚗 Customer Responsibilities & Representations

You affirmatively warrant and represent that:

  • You are the registered owner or an authorized operator of the vehicle being serviced

  • Your vehicle is in operable, roadworthy, and safe condition

  • You have disclosed any aftermarket modifications, engine alterations, or deviations from OEM specifications that may impact oil change procedures

  • You understand and agree that Costa Oil does not open hoods for inspection unless necessary and may conduct service via underbody access only

You further acknowledge that your failure to disclose relevant information may result in damage or unsatisfactory performance, for which Costa Oil assumes no liability.

4. ⚠️ Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COSTA OIL, ITS OWNERS, OPERATORS, FRANCHISEES, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES ARISING OUT OF OR RELATING TO SERVICES RENDERED OR OMITTED, INCLUDING WITHOUT LIMITATION:

  • 🔩 Improperly torqued drain plugs due to prior service or defective pans

  • 🧯 Leaks resulting from preexisting gasket deterioration or improper aftermarket parts

  • 🛞 Vehicle damage sustained while entering or exiting our premises

  • ⚙️ Mechanical failure due to prior neglect or incompatible part use

  • 🧲 Skid plate, splash guard, or undertray damage resulting from normal removal or access procedures

  • 💥 Engine failure due to low oil levels prior to service or between recommended intervals

IN NO EVENT SHALL COSTA OIL’S TOTAL LIABILITY EXCEED THE TOTAL FEES PAID BY CUSTOMER FOR THE SERVICES PERFORMED ON THE DAY OF INCIDENT.

5. 🧯 Warranty Disclaimer

All services are provided “AS IS” and “AS AVAILABLE.” Costa Oil makes no warranties, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or compliance with manufacturer oil change interval recommendations.

Use of synthetic oil, high-mileage blends, or brand-specific oil filters does not guarantee extended vehicle performance, and any reliance on such marketing language is at the sole risk of the customer.

6. 🔐 Indemnification

You agree to fully indemnify, defend, and hold harmless Costa Oil, its officers, franchisees, affiliates, contractors, agents, and employees from and against any and all claims, damages, demands, lawsuits, losses, liabilities, fines, penalties, judgments, or expenses (including reasonable attorneys’ fees) arising out of:

  • Your breach of these Terms

  • Your misuse of services

  • Your failure to maintain your vehicle in accordance with manufacturer recommendations

  • Any third-party claims alleging damage or injury due to services rendered at your request

7. ⛔ Refusal of Service

Costa Oil reserves the absolute right to deny service to any vehicle, customer, or party for any reason, including but not limited to:

  • Leaking or unsafe vehicles

  • Abusive or aggressive behavior

  • Requests outside of our service scope

  • Vehicles exhibiting prior damage or signs of tampering

8. 📸 Surveillance & Privacy Notice

All Costa Oil facilities are monitored via closed-circuit surveillance for training, quality assurance, and safety. By entering the premises, you consent to such recording. Audio and video footage may be used for legal defense and will not be deleted upon request.

Customer payment information is stored securely in accordance with applicable PCI DSS standards; however, Costa Oil is not liable for unauthorized third-party data breaches.

9. 🗃️ Records & Maintenance Logs

Costa Oil may, but is not obligated to, maintain service records. Customers are encouraged to retain their own documentation. We do not send data to third-party vehicle tracking or dealership warranty systems unless explicitly authorized in writing.

10. 🏛️ Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the state in which service was performed, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to this Agreement shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. No class action proceedings are permitted.

11. 🛑 Force Majeure

Costa Oil shall not be held liable for delays or failure to perform due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, labor strikes, supply chain interruptions, government orders, or any other unforeseen event that renders the performance of services impracticable or impossible.

12. 📅 Service Intervals & Maintenance Responsibility

Costa Oil shall not monitor or enforce oil change intervals. Responsibility for maintaining appropriate vehicle service schedules rests solely with the Customer. Failure to follow manufacturer-prescribed intervals may result in engine damage or warranty denial, for which Costa Oil assumes no responsibility.

13. 📤 Modifications to Terms

Costa Oil reserves the right to revise, update, or modify these Terms & Conditions at any time, without notice. Your continued use of services after such modification constitutes your acceptance of the revised terms.